Are you constantly taking phone calls and solving other people’s problems throughout the day?
Do you find yourself buying into the old saying, “if you want something done right, do it yourself?”
If you can’t shed some of your workload onto your staff, then you’re going to end up with high employee turnover and low productivity.
Worse still, you’ll never have any capacity to grow your business and it’s going to start eroding your profits.
When Staff Aren’t Challenged
When staff aren’t challenged, they don’t feel valued and their motivation suffers because they don’t experience job satisfaction.
When this happens a negative culture sets in and it becomes impossible to recruit or retain anyone that’s any good.
World renowned businessman, Sir Richard Branson once said, “Train people well enough so they can leave, treat them well enough so they don’t want to.”
When you create and implement a Company Manual, you create an opportunity for employees to ‘self-help’.
You no longer need to be available 24/7 to answer every question and solve every problem because your employees become more resourceful.
If there are no written instructions to follow, then mistakes will happen. Which winds up with finger pointing and that’s when the blame games begin.
Employees that are groomed to investigate solutions for themselves enables you to scale up your team without losing control so that you can become a successful and respected leader.
Just imagine how successful you could be if you had employees that did things the RIGHT way! How much extra time would you have to work ON your business?
With documented procedures to follow, things can be done right the first time, without having to do everything yourself.
When this happens, productivity soars, mistakes are limited, profits increase and morale is lifted.
According to The Wynhurst Group, “Structured onboarding programs result in 58% more new employees staying with a company for more than three years.”
Why It’s Crucial Even To Small Businesses
The trouble is, most small business owners think that only big companies need a company manual. The problem with this though is that small businesses have fewer people with the answers.
If there’s less availability for knowledge to be shared, having documented procedures becomes even more crucial.
Implementing a handbook or company manual may seem like a daunting task and one that is filled with excuses like, “My employees won’t use it.”
When you have a company manual employees will know what is expected of them and take ownership of their duties.
If you don’t then you’re effectively fostering a culture for everyone to come to you for the answers and you’ll never be able to successfully grow your business.
The easiest way to get started is creating a process to create processes.
If you need help getting started, watch the APB Membership Demonstration to discover how we can help you scale up your building company.